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Terms & Conditions

Welcome to the Mobility Direct website at www.mobilitydirect.co.za. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products or services that may you may order online.

If you have any questions regarding our website, the Terms, products or services, please click here to contact us.


1. GENERAL TERMS
The Website is owned by Healthcare and Mobility Africa cc, a registered close corporation within the borders of South Africa, registration 2008/219392/23.  Our administrative offices are located in Mercury House, 55 Columbus Crescent, Rivergate Business Park, Cape Town, 7441. Contact number is 086 11 999 11.


Terms and conditions apply
These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

Online purchases from our website are subject to these Terms. Certain additional Terms below apply specifically to online purchases.


Amended or updated terms
We may periodically update or change the Terms, without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms.


Law & arbitration
This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Cape Town at a venue of our choice applying the Uniform Rules of the High Court of South Africa.


Use of our website
You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software or the creation of any links to our website from any other site whatsoever is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence or extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.


Use of our website outside South Africa
Customers who are not resident in South Africa are welcome to use our website in accordance with these Terms to make online purchases provided that the delivery address is in South Africa.


Privacy policy & Information Security
Your privacy is very important to us and therefore any personal information supplied will remain secure within Mobility Direct and Healthcare and Mobility Africa and will not be distributed to any other company.

We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law. We may do so if you have granted consent thereto.

All credit card information and data is held by an authorised PCI DSS Level 1 certified payment service provider which utilizes double firewall security and SSL encryption services for all transactions.

Whilst all reasonable efforts are taken to ensure that your personal information and/or credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.


Accuracy of website content
All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date.  We do not however warrant that the content or information displayed is always accurate, complete and/or current.

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us.


Use of our logos, content and images
You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services. Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via this website.

2. ONLINE SHOPPING TERMS
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the General Terms of our website, including the additional online shopping terms below.


Online Registration
Registration on our online shopping site is conditional upon your specified delivery address being within South Africa. To register you will be required to provide certain information including personal details, payment card details and your delivery address. When registering with us you will be required to provide an email address and a password. Please keep your password private. Healthcare and Mobility Africa accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any registration particulars please click on “My Account” and edit your details.


Product Sales and Availability
All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.


Colours
We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.


Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.


Pricing Policy
You will be charged the prices that are reflected online, subject to availability. You will be charged the actual amount due in respect of the specific product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.


Methods of Payment
We accept both Visa and Mastercards.  Should you require to do an EFT, kindly contact us.  Goods will only be released once EFT’s have been confirmed.  Any Cheques deposited will require 7 working days to clear before the order is processed for dispatching.


Stock Availability
We cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible if you have authorised us to do so. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.


Confirmation of Orders
Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.


Delivery
On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to that effect. The driver will attempt to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

Delivery is included to major centres.  Additional changes may be applicable for outlying areas, farms and smallholdings, ports, mines, high risk areas and any other areas which may carry a surcharge by the designated carrier.

*Surcharges may apply in certain outlying areas – Please inquire.


Returns & Refunds
If you are for any reason dissatisfied with an item purchased from our website you may return it to our return address (at your cost) for a full refund excluding delivery costs (the amount thereof may be included -in part or in full- in the original purchase price but not necessarily as a separate line item) or exchange, provided you have the original tax invoice, the items are returned unused, in their original packaging within 7 (seven) days of purchase.


Warrantees
All products come with a full 12 month carry in guarantee for any manufacturing faults (excluding batteries). Goods must be shipped to the applicable repair centre within South Africa at the clients cost. Once repaired, the client is required to arrange pick-up of said goods. Alternatively, the goods can be dropped off at Healthcare and Mobility Africa offices in Cape Town.

We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded.


Cancellation
If, for any reason you would like to cancel an order this may be done by visiting Your Orders on our website or by contacting our Customer Services Centre on 086 11 999 11. We reserve the right to debit your payment card for the delivery costs in respect of any cancellations made after the dispatching of the goods. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.


Risk and Ownership
Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.  In regards with returns, ownership will only revert back to the company after written confirmation to the client that the goods have been received within the terms and conditions as stated under Returns and refunds.

Free delivery across South Africa*
If you require any more information, please call us on 086 11 999 11
*additional charges will apply for deliveries to outer lying areas, farmlands, smallholdings, townships or high risk areas.

Once your order is placed we will contact you to confirm the additional cost or you can contact us on 086 11 999 11 for a freight quotation.
Your Information will never be shared with any third party.
NEED SOME HELP WITH YOUR ORDER?
You can contact our product specialist on 086 11 999 11
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