NEED HELP WITH YOUR ORDER OR EXPERT ADVICE? CALL US TODAY * 086 11 999 11

FAQs

We want to make your purchase as easy as possible, so if you have any questions or need any assistance, please feel free to contact us on 086 11 999 11, send us an email to sales@mobilitydirect.co.za or complete our contact form and we will call you back.

Q1 : What do you charge for delivery?

A : Delivery is included and free to major centres (Johannesburg, Pretoria, Cape Town, Port Elizabeth, Durban, Bloemfontein, George, East London, Pietermaritzburg, Nelspruit). Additional changes may be applicable for outlying areas, farms and smallholdings, ports, mines, high risk areas and any other areas which may carry a surcharge by the designated carrier. If you require a delivery outside the major centres or reside on a small holding or farm or outlying area, please proceed with your order and we will contact you with the applicable additional delivery fee. Once we have supplied you with the applicable additional costs (if any), you can then decide if you wish to proceed with your order.


Q2: How long will delivery take?

A: Once payment has been received, we will dispatch your product to you and you should receive it within 3 to 4 working days. To avoid disappointment, please ensure that you have someone available at the delivery address to receive the delivery.


Q3: What happens if I want to return the product?

A: If you are not entirely satisfied with the product or find it unsuitable, please refer to our returns policy.


Q4: What about V.A.T on the Mobility items?

A: All prices are inclusive of V.A.T


Q5: What forms of payment do you accept?

A: We accept all major credit cards. To pay via EFT kindly contact us


Q6: Are there any hidden charges?

A: NO. The price you see is the price you pay


Q7: What kind of warranty do you offer?

A: All of our New Mobility products come with a one year limited manufacturer’s warranty.


Q8: Are my transactions safe?

A: All credit card information and data is held by an authorised PCI DSS Level 1 certified payment service provider which utilizes double firewall security and SSL encryption services for all transactions.

Free delivery across South Africa*
If you require any more information, please call us on 086 11 999 11
*additional charges will apply for deliveries to outer lying areas, farmlands, smallholdings, townships or high risk areas.

Once your order is placed we will contact you to confirm the additional cost or you can contact us on 086 11 999 11 for a freight quotation.
Your Information will never be shared with any third party.
NEED SOME HELP WITH YOUR ORDER?
You can contact our product specialist on 086 11 999 11
Alternatively, fill in the form below to ask us any questions or queries.
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